Frequently Asked Questions

Here are some of the most frequently asked questions we receive at CW Hemp™. Don't see the answer to your question? Get in touch with us at customer service!

CW Paws 100mL Suggested Use:

 CW Paws CBD Hemp Oil 100mL

 

CW Paws 30mL Suggested Use:

CW Paws CBD Hemp Oil 30mL

CW SIMPLY HEMP 15mg - 30 count

CW Simply Hemp CBD Capsule 30 Count 15mg

CW SIMPLY HEMP 15mg - 60 count

CW Simply Hemp CBD Capsule 60 Count 15mg

 

CW SIMPLY HEMP+ 35 mg - 30 count

CW Simply Hemp+ CBD Capsule 30 Count 35mg

CW SIMPLY HEMP 35 mg - 60 count

CW Simply Hemp+ CBD Capsule 60 Count 35mg

 

Ship CW Hemp Oil to Canada

Health Canada has begun granting personal exemptions to qualifying Canadian patients. If approved, you can import Charlotte's Web™ to Canada!

Apply for an exemption from Health Canada

    1. Ask your doctor to write a letter to Health Canada acknowledging the intent to use Charlotte's Web. The letter must include the following:

      • That the physician is aware of the use of Charlotte's Web (they must refer to Charlotte's Web by it's full name, not CBD, CW, etc)
      • That the patient will remain under the physicians care
      • The name, address, and license number of the physician
      • The full name & mailing address of the applicant
      • The full name of the patient receiving the oil

Have your doctor fill out this form letter:

I follow PATIENT_NAME of PATIENT_ADDRESS in my clinic. I am aware they are planning on using Charlotte's Web and I will continue to follow them as they do so. 

DOCTOR_NAME
LICENSE_NUMBER
DOCTOR_ADDRESS

  1. Email the signed letter with your request for an exemption for Charlotte's Web to [email protected].
  2. If your request is approved, upload your document in the form on this page.

Already approved?

Use the form below to upload a copy of your exemption from Health Canada. We will include the exemption with your order to ensure there is no delay in receiving your order at the border.

  1. Add items to the cart and upload your documentation on the checkout page. Complete and submit the order. 
  2. CW™ Hemp will review your documents.
  3. If your documentation is approved, your order will automatically be processed and shipped. If your order is denied due to inproper documentation, you will be notified and your order will be refunded. 
  4. Enjoy!

Once we have received and reviewed your exemption, we will notify you that you can begin ordering CW.

At this time, your order is restricted to olive oil based products due to Health Canada's restrictions on product flavoring.

Note: Health Canada considers each application on a case by case basis. Not all cases will be approved for an exemption.

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning. There are more than 80 identified cannabinoids.

A system within the human body called the endocannabinoid system (ECS) has receptors that these compounds fit into, using cannabinoids to repair damaged cells and provide a state of internal stability necessary for survival, despite fluctuations in our external environment.

According to a patent filed by the US Department of Health & Human Services, cannabinoids are "antioxidants and neuroprotectants."

Hemp produces more than 80 different phytocannabinoids naturally. Of the 80+ non-psychoactive phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC) & more.

CW Hemp whole-plant extracts tap a unique assortment of hemp's phytocannabinoids, plus terpenes, flavonoids, and other valuable hemp compounds that work synergistically to heighten their positive effects within the body, making whole-plant phytocannabinoids cover a broader spectrum to single-compound CBD alternatives.

Charlotte's Web is the name of the proprietary hemp genetics developed by the Stanley Brothers and is the core of CW Hemp products. All CW Hemp products include whole-plant hemp extracts from Charlotte's Web plants. The extracts contain a unique blend of cannabinoids plus terpenes and flavonoids. Cannabinoids are phyto-compounds that are produced by the hemp plant. According to the US Department of Health & Human Services, cannabinoids are "antioxidants and neuroprotectants," making them useful for health & wellness.

The Stanley Brothers developed a variety of hemp that was high in CBD and low in THC to provide health benefits without psychoactive effects. This was initially called "Hippie's Disappointment," until the Stanley Brothers met Charlotte Figi and her family. As a result of Charlotte's very positive reaction and health transformation after using their extract, the Stanley Brothers renamed their proprietary hemp, Charlotte's Web.

One of the most commonly known cannabinoids in hemp is non-psychoactive cannabidiol (CBD). Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast and vital receptor system essential for maintaining homeostasis, or good health. It exists in the immune system, the central nervous system, and within many organs. The ECS accepts our bodies' own endocannabinoids as well as the cannabinoids found in hemp. Charlotte's Web naturally contains the cannabinoids cited in the US patent, as well as other phyto-compounds (such as terpenes and flavonoids) that work together to heighten health benefits, otherwise known in science as the Entourage Effect.

Charlotte's Web is legal and can be shipped to all 50 states.

 

Hemp Oil is the essential oil produced from the leaves, buds, and stem of the hemp plant. Hemp oil can be extracted by both mechanical and chemical means. In the extraction process, the oil retains a range of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp. Phytocannabinoids are patented by the US Department of Health & Human Services as "antioxidants and neuroprotectants," and their antioxidative and neuroprotective properties are retained when the oil is extracted. Oil that comes from only the seeds of hemp— hemp seed oil — does not include all of the same plant compounds and is primarily composed of dietary fats.

Charlotte's Web is a whole plant hemp extract with a broad spectrum of phytocannabinoids, terpenes, and flavonoids. Phytocannabinoids are phyto-compounds produced by the hemp plant. Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast and vital receptor system essential for maintaining homeostasis, or supporting health. It exists in the immune system, many organs, and the central nervous system. The ECS accepts our bodies' internal endocannabinoids as well as the phytocannabinoids found in hemp. Charlotte's Web naturally contains the phytocannabinoids cited in the US patent, but also other phyto-compounds that work synergistically to heighten their positive effect, otherwise known in science as the Entourage Effect.

Charlotte's Web is legal and can be shipped to all 50 states.

Hemp Oil is legal without a prescription and can be purchased in all 50 states.

Charlotte's Web hemp can be sold as a non-drug legally, in much the same way that hemp hearts, protein powders, or energy bars can be sold and advertised through the United States.

In 2014, President Obama signed the Farm Bill, which made some hemp products legal throughout the US, including CW Hemp products.

Section 7606 of the Farm Bill permits universities and state departments of agriculture to cultivate industrial hemp for limited purposes through research pilot programs.  Since Charlotte's Web and CW Hemp are registered with the state of Colorado Department of Agriculture, any laws that might conflict with or restrict its production are "not-withstood," per the Farm Bill.

Further, Congress supported this ruling with the 2015 Consolidated Appropriations Omnibus Act, which further protects Charlotte's Web from DEA action. Enforcement of the DEA opinion would be in direct violation of this federal law.  Sections 543 and 763 of the Omnibus Act state that it's unlawful for federal funds to be used in contradiction to the Farm Bill Act. The Omnibus Act also explicitly bars the Department of Justice and the DEA from using federal funds to inhibit the industrial hemp research authorized under Section 7606 of the 2014 Farm Bill.

Cannabidiol, or CBD for short, is a non-psychoactive phytocannabinoids. Phytocannabinoids are chemical compounds found in hemp plants. There are over 80 different phytocannabinoids; cannabidiol is one of them.  

The US Department of Health & Human Services has patented (#6630507) a diverse group of plant chemicals, phytocannabinoids, as "neuroprotectants."

Research shows significant potential for phytocannabinoids to be a valuable contributor to health & wellness. Hemp contains other beneficial phytocannabinoids such as tetrahydrocannabinol, tetrahydrocannabivarin, cannabigerol, cannabichromene, and cannabinol. CW Hemp contains all phytocannabinoids, including CBD.

The Entourage Effect is a phrase coined in 1998 by two Israeli scientists to describe their findings that taking the entire spectrum of natural chemicals found in cannabis is more beneficial than only taking a single molecule compound.

CW Hemp's products are whole-plant extracts that include a variety of phytochemicals. These beneficial compounds include a range of phytocannabinoids, terpenes, and flavonoids.

The Endocannabinoid System (ECS) is a collection of cell receptors within a mammal's body. Scientists discovered this system in the 1990s.

Phytoannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast and vital receptor system essential for maintaining homeostasis, or health. This receptor system exists in the immune system, the central nervous system, and within many organs. The ECS accepts our bodies' own endocannabinoids as well as the phytocannabinoids found in hemp.

The ECS is designed to repair damaged cells and provide a state of internal stability necessary for survival, despite fluctuations in our external environment.

A human's endocannabinoid system affects many regions of the body, including functions of the immune system, the central nervous system (including the brain), organs, connective tissue, and glands.

The ECS assists in various biological tasks, including appetite, analgesia, energy & balance, immune function, memory, metabolism, sleep, stress response, thermoregulation, and the function of the autonomic nervous system.

A phytocannabinoid is a compound that fits into a phytocannabinoid receptor. Hemp produces over 80 different cannabinoids that work synergistically with a mammal's endocannabinoid system.

CW Hemp products are whole-plant extracts that include a range of beneficial compounds found in hemp, including phytocannabinoids and other phyto-compounds (such as terpenes and flavonoids) that work together to heighten health benefits, otherwise known in science as the Entourage Effect.

When our bodies are deficient in endocannabinoids, CW's natural phyto-cannabinoids can be introduced to stimulate activity in the ECS's major receptors, CB1 and CB2. The effects are systemic and maintain proper balance, allowing for a self-regulated immune response to a variety of ailments.

Stanley Brothers are the founders of CW Hemp. Joel, Jesse, Jon, Jordan, Jared, Josh and Austin are seven brothers from Colorado. In 2012 they developed the genetics for Charlotte's Web, a non-psychoactive hemp plant.

In 2013, the brothers achieved global media recognition through Charlotte's groundbreaking story, which was featured in Dr. Sanjay Gupta's CNN documentary WEED, as well as The View, 60 Minutes, The New York Times, The Wall Street Journal, and many more.

Although we are not organic qualified, we practice as such in hopes of becoming organic qualified in the future.

All pesticides, mildewcides, and herbicides used on our plants are 100% organic (Hemp is a fibrous plant that holds on to everything put on it so we are very careful of spraying harsh chemicals on the plants).

No. Hemp is classified as having less than 0.3% THC and there are no laws on how old you have to be to purchase a hemp product.

If you've placed an order and would like to change the items on the order, please contact [email protected] right away. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.

We happy to offer our CW Loves Rewards program and strongly encourage you to use your points when available. You will receive 1 reward point for every $1 spent on cwhemp.com. Every 100 points is equal to a $5 store credit. Rewards points cannot be used in addition to other offers. For more information, click here!

Every so often, we will send out updates such as new items or promotions via our newsletter. Interested in signing up? Scroll to the bottom of any page on our site and enter your preferred email address. You can also subscribe when creating an account or within your customer account dashboard. To unsubscribe, go to your customer account dashboard and uncheck the "General Subscription" box. 

Once you've registered a CW Hemp account, you will have the ability to see your addresses, update them if needed, your current and previous orders, your product reviews, Out of Stock alerts, keep track of your rewards points, and also invite others to purchase CW Hemp where you can earn rewards points as well!

As with any dietary supplement, we recommend consulting your physician prior to adding CW to your daily routine. 

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be giving your body a healthy boost of phytocannabinoids and phytochemicals. If you are new to using Charlotte’s Web™ hemp extracts, you might like to try the Everyday. It is a great introduction to the healthy qualities found in our products at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have a generally active lifestyle, or are just looking for an extra healthy boost of phytocannabinoids and phytochemicals, the Everyday Plus is perfect for you. If you live a very active lifestyle that demands maintaining optimal mental and physical performance or if you are in need of an advanced solution, the Everyday Advanced is the Charlotte’s Web™ product for you. Formulated with the most advanced concentration of phytocannabinoids and phytochemicals, this is the product that made Charlotte’s Web™ the World’s Most Trusted Hemp Extract™.

If you would like to receive your product as soon as possible, then you may want to select FedEx Next Day. If the order is placed before 2 PM MST then your order will ship the same day. Please keep in mind this option will not allow you to select a weekend date for delivery nor will your product ship on a weekend. FedEx 2nd day also includes a processing time before the product is shipped but once the order has processed, you will receive your product within 2 business days. Ground shipping typically arrives 7 business days after the order has been placed. 

When you are logging into your account and see "Authentication Failed" this means that your account does not yet exist or you have the incorrect password. From the login page, select "Reset Password" where an automatic email will be sent containing your new password. If no email is received, please check your spam or with your email provider to see what filters you can update on your email account that will allow CW Hemp's email to be received correctly to your inbox.

Hemp Extract is the total amount of phytocannabinoids (to also include THC, CBD and over 80 others) and plant matter. For example, The Everyday Advance will have approximately 86 mg of Hemp Extract (all cannabinoids) per ml.
A list is included below of our oil products hemp concentration

Everyday
There is 9-11 mg of Hemp Extract per ml. 

Everyday Plus
There is 23-28 mg of Hemp Extract per ml. 


Everyday Advance
There are 86 mg of Hemp Extract per ml.

First and foremost, thank you for your service!

We have a wonderful Veteran's discount program, and should you qualify, you will receive a discount on every order.

If you would like to partake in this program, please follow the steps below:
Apply for the program and upload one of the approved proof of eligibility documents here. (Approved documentation: Discharge papers or Military ID, most recent LES for active duty.)

Once uploaded, please allow 3 business days for the approval. (The name registered with the CW Hemp account needs to match the documentation that is uploaded) After your documentation has been reviewed, an automatic email is sent to you to inform you of the next steps and what stipulations apply to the discount.

Charlotte’s Web™ is a whole plant hemp extract containing the entire range of U.S. Government patented phytocannabinoids.  Charlotte’s Web™ was created using proprietary genetics developed by Colorado’s Stanley brothers.  Classified as hemp and thus legal to ship to all 50 states, Charlotte’s Web™ contains THC levels of 0.3% or less.  

Yes. CW™ Hemp proudly ships our Charlotte’s Web™ proprietary hemp extracts to all 50 States. The United States Farm Bill of 2014 classified industrial hemp as containing less than 0.3% THC on a dry-weight basis. Because Charlotte’s Web™ products contain less than 0.3% THC, we are allowed by U.S. Federal law to conveniently ship to your doorstep.

 

No. Charlotte's Web Hemp™ products are classified as hemp and are thus legally available to anyone who wishes to purchase them.

In contrast to marijuana, federal law does allow for the cultivation, processing and marketing of hemp and hemp products, which would include cannabinoids derived from industrial hemp, under the conditions set forth in Section 7606 of the Agricultural Act of 2014 (aka the “Farm Bill”). Passed by Congress and signed into law by the President in 2014, the Farm Bill permits the growth and cultivation of industrial hemp in states where hemp is legal to grow. This legislation, coupled with our status as a commercial industrial hemp registrant with the Colorado Department of Agriculture, allows for CW Hemp™ to operate in accordance with Federal hemp law.

 

Yes. The Charlotte’s Web™ line of hemp extract products are named after Charlotte Figi, who is not only a child, but the first to use our product under the supervision of her parents. Charlotte’s Web™ has proven to be safe for Charlotte and many other children (including infants) and this is one of the reasons why Charlotte’s Web™ is The World’s Most Trusted Hemp Extract™.

 

We currently offer two oil options for our hemp infusions, organic extra virgin olive oil and MCT (Medium Chain Triglycerides) oil.  MCT oil is a fractionated coconut oil that stays liquid at room temperature.  Our MCT oil offerings are enhanced with a pleasant organic mint chocolate flavoring. We encourage you to research our two oil options and decide which one is right for you. Note: Our mint chocolate flavoring contains no actual chocolate, sugar or caffeine. 

Our Everyday, Everyday Plus, and Everyday Advanced each contain different concentrations of hemp extract designed to meet the unique needs of each customer. Each product is available in Mint Chocolate flavor or Olive Oil. All of our hemp oils are available in 30 mL or 100 mL bottles. For product specific information, please visit the shopping page for more detailed descriptions.


 

Natural Colorado Wellness™ is an integral part of the CW™ Hemp philosophy of achieving a healthy lifestyle through the use of our Colorado born hemp extracts. At CW™ Hemp we believe it is important for our valued customers to know and trust the source of the hemp we use to create Charlotte’s Web™ products. Unlike companies who import their hemp pastes or crystals from other countries such as China, CW™ Hemp grows its hemp on family farms. Because we grow, produce, package and ship our own hemp, we are able to implement the highest quality standards from seed to final product in the industry. This ensures that there are zero contaminants in our products, giving you the World’s Most Trusted Hemp Extract™.

 

Phytochemicals, according to Arts (as cited in UC Davis, 2008) are a large group of plant-derived compounds conferred from diets high in fruits, vegetables, beans, cereals, and plant-based beverages such as tea and wine.

 

Your CW does not need to be refrigerated, but if you prefer to take it when it chilled you can store it in the fridge without that impacting the product. We recommend storying your CW Hemp anywhere that the bottle isn't exposed to constant light and or heat. For further inquiries please contact our Quality team at [email protected], or call Customer Service at 719-419-8169.

 

Some of our Charlotte’s Web™ hemp extract bottles come with an included dropper for easy use. Keeping the dropper clean and void of any bacteria is essential for your health and the preservation of the hemp extract. If you choose to use the dropper for oral application of our hemp extracts, take special care to keep it from coming in contact with the interior and exterior of your mouth. It is recommended that you clean the dropper after each use, especially if it comes in contact with your mouth, with an alcohol swab to ensure proper storage of the product.

 

Once we print out your shipping label, an automatic email is sent to your account stating that your shipment will be available to track once FedEx enters the information in their system later that evening.

 

Everyday Mint Chocolate 100mL

CW Hemp Everyday CBD HEMP OIL 100mL Mint Chocolate

Everyday Olive Oil 100ml

CW Hemp Everyday Plus CBD HEMP OIL 100mL Olive Oil

Everyday Olive Oil 30ml

CW Hemp Everyday Plus CBD HEMP OIL 30mL Olive Oil

Everyday Mint Chocolate 30mL

CW Hemp Everyday Plus CBD HEMP OIL 30mL Mint Chocolate

 

 

 

 

 

Due to the nature of hemp products, there is a chance that consumption could trigger a positive drug test. Please consult with your doctor and/or employer if this is a concern.

 

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be giving your body a healthy boost of phytocannabinoids and phytochemicals. If you are new to using Charlotte’s Web™ hemp extracts, you might like to try the Everyday. It is a great introduction to the healthy qualities found in our products at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have a generally active lifestyle, or are just looking for an extra healthy boost of phytocannabinoids and phytochemicals, the Everyday Plus is perfect for you. If you live a very active lifestyle that demands maintaining optimal mental and physical performance, the Everyday Advanced is the Charlotte’s Web™ product for you. Formulated with the most advanced concentration of phytocannabinoids and phytochemicals, this is the product that made Charlotte’s Web™ the World’s Most Trusted Hemp Extract™.

 

Please refer to the shop page and select the product you're inquiring about for this information. There you will find images of the product labels for your reference. For further inquiries please contact our Quality team at [email protected], or call Customer Service at 719-419-8169.

 

We continually evaluate the long-term stability of our products, and preliminary data shows that if stored properly, there is no observed degradation of Charlotte’s Web™ hemp products up to 1 year.

Please visit the shop page and select the product you're interested in for detailed product descriptions, including ingredients and nutritional information. If you have further questions, please contact our quality team at [email protected] or call them at 719-419-8169.

 

Please visit the Retailer Signup page and follow the instructions. If you are approved, a CW™ Hemp representative will contact you.

 

No.  We do not sell seeds or clones of the proprietary hemp genetics we use to create Charlotte’s Web™ hemp extracts. If you come across a vendor that claims to have Charlotte’s Web™ seeds, clones, or flower please do not purchase them. There are businesses that are attempting to take advantage of CW™ Hemp’s™ trusted name by selling fraudulent Charlotte’s Web™ products, so always be sure to verify that the retailer you purchase from is genuine.

You can do this by visiting our partner locations page. We encourage you to contact us about any fraudulent product that you encounter by emailing us at [email protected] so we can ensure that you are purchasing The World’s Most Trusted Hemp Extract™.

Everyday Advanced Mint Chocolate 100ml

CW Hemp Everyday Advanced CBD HEMP Oil 100mL MCT 

Everyday Advanced Olive Oil 100ml

CW Hemp Everyday Advanced CBD HEMP Oil 100mL Olive Oil

Everyday Advanced Olive Oil 30ml

CW Hemp Everyday Advanced CBD HEMP Oil 30mL Olive Oil

Everyday Advanced Mint Chocolate 30ml

CW Hemp Everyday Advanced CBD HEMP Oil 30mL MCT

 

 

Everyday Plus Mint Chocolate 100ml

CW Hemp Everyday Plus CBD HEMP OIL 100mL Mint Chocolate

Everyday Plus Olive Oil 100ml

CW Hemp Everyday Plus CBD HEMP OIL 100mL Olive Oil

Everyday Plus Mint Chocolate 30ml 

CW Hemp Everyday Plus CBD HEMP OIL 30mL Mint Chocolate

Everyday Plus Olive Oil 30ml

CW Hemp Everyday Plus CBD HEMP OIL 30mL Olive Oil

 

There should be none as long as the suggested serving allotments are followed. If too much hemp extract oil is given to a dog, then temporary drowsiness may occur. Additionally, too much oil, not hemp extract, can cause dogs to have an upset stomach and potential diarrhea. Stick to the recommended serving sizes to ensure a happy pup!

Looking for batch results? Batch results are available upon request. Please email [email protected] to request a batch result from your recent order. 
To date, our experience as a company is with humans and dogs, however if you decide to try CW Hemp extract for your cat please contact your veterinarian.

There are a couple reasons that may delay your order. Please note that any products selected for Expedited Shipping (2-5 Business Days) will only cover the shipping itself and NOT the processing time. Also, any orders that are on backorder will take longer to receive until we are back in stock for that particular item. If you feel that your order is taking too long to arrive at your home, please call us at 719-419-8169, so we can look further into your account to make sure you receive your order as soon as possible.

 

We understand that you may need to return a Charlotte’s Web™ product. Should you feel the need to do so, please contact us within 30 days of receiving the shipment. We will send a package label to your email that you can print out, place on the same package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

If your product was purchased through a Charlotte's Web distributor or retailer, you will need to go back through your original purchase location for any return or exchange.