Frequently Asked Questions

Here are some of the most frequently asked questions we receive at CW Hemp™. Don't see the answer to your question? Get in touch with us at customer service!

We offer ground shipping service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution. Packages generally take 7-13 days from placing an order to arrival at your door. If you have additional shipping questions, please call us at 719-419-8169.

When tracking your shipment, please allow for 6-8 business days for the tracking to update. 

At this time, we do not offer any expedited shipping options. 

Once you've registered a CW Hemp account, you will have the ability to see your addresses, update them if needed, your current and previous orders, your product reviews, Out of Stock alerts, keep track of your rewards points, and also invite others to purchase CW Hemp where you can earn rewards points as well!

Every so often, we will send out updates such as new items or promotions via our newsletter. Interested in signing up? Scroll to the bottom of any page on our site and enter your preferred email address. You can also subscribe when creating an account or within your customer account dashboard. To unsubscribe, go to your customer account dashboard and uncheck the "General Subscription" box. 

We happy to offer our CW Loves Rewards program and strongly encourage you to use your points when available. You will receive 1 reward point for every $1 spent on cwhemp.com. Every 100 points is equal to a $5 store credit. Rewards points cannot be used in addition to other offers. For more information, click here!

First and foremost, thank you for your service!

We have a wonderful Veteran's discount program, and should you qualify, you will receive a discount on every order.

If you would like to partake in this program, please follow the steps below:
Apply for the program and upload one of the approved proof of eligibility documents here. (Approved documentation: Discharge papers or Military ID, most recent LES for active duty.)

Once uploaded, please allow 3 business days for the approval. (The name registered with the CW Hemp account needs to match the documentation that is uploaded) After your documentation has been reviewed, an automatic email is sent to you to inform you of the next steps and what stipulations apply to the discount.

Hemp Extract is the total amount of phytocannabinoids and plant matter. For example, The Everyday Advance will have approximately 86 mg of Hemp Extract (all cannabinoids) per ml.
A list is included below of our oil products hemp concentration

Everyday
There is 9-11 mg of Hemp Extract per ml. 

Everyday Plus
There is 23-28 mg of Hemp Extract per ml. 


Everyday Advance
There are 86 mg of Hemp Extract per ml.

When you are logging into your account and see "Authentication Failed" this means that your account does not yet exist or you have the incorrect password. From the login page, select "Reset Password" where an automatic email will be sent containing your new password. If no email is received, please check your spam or with your email provider to see what filters you can update on your email account that will allow CW Hemp's email to be received correctly to your inbox.

If you've placed an order and would like to change the items on the order, please contact [email protected] right away. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.

Although we are not organic certified, we practice as such in hopes of becoming organic certified in the future.

All pesticides, mildewcides, and herbicides used on our plants are 100% organic (Hemp is a fibrous plant that holds on to everything put on it so we are very careful of spraying harsh chemicals on the plants).

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be giving your body support from phytocannabinoids and phytochemicals. If you are new to using Charlotte’s Web™ hemp extracts, you might like to try the Everyday. It is a great introduction to the qualities found in our products at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have a generally active lifestyle, or are just looking for phytocannabinoids and phytochemicals, the Everyday Plus is perfect for you. If you live a very active lifestyle and are looking to maintain optimal mental and physical performance, the Everyday Advanced is the Charlotte’s Web™ product for you. Formulated with the most advanced concentration of phytocannabinoids and phytochemicals, this is the product that made Charlotte’s Web™ the World’s Most Trusted Hemp Extract™.

As with any dietary supplement, we recommend consulting your physician prior to adding CW to your daily routine. 

Stanley Brothers are the founders of CW Hemp. Joel, Jesse, Jon, Jordan, Jared, Josh and Austin are seven brothers from Colorado. In 2012 they developed the genetics for Charlotte's Web, a non-psychoactive hemp plant.

In 2013, the brothers achieved global media recognition through Charlotte's groundbreaking story, which was featured in Dr. Sanjay Gupta's CNN documentary WEED, as well as The View, 60 Minutes, The New York Times, The Wall Street Journal, and many more.

Charlotte's Web is the name of the proprietary hemp genetics developed by the Stanley Brothers and is the core of CW Hemp products. All CW Hemp products include whole-plant hemp extracts from Charlotte's Web plants. The extracts contain a unique blend of cannabinoids plus terpenes and flavonoids. Cannabinoids are phyto-compounds that are produced by the hemp plant.

The Stanley Brothers developed a variety of hemp to provide health benefits without psychoactive effects. This was initially called "Hippie's Disappointment," until the Stanley Brothers met Charlotte Figi and her family. As a result of Charlotte's very positive feedback after using their extract, the Stanley Brothers renamed their proprietary hemp, Charlotte's Web.

One of the most commonly known cannabinoids in hemp is non-psychoactive cannabidiol (CBD). Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis and health.* It exists in the immune system, the central nervous system, and within many organs. The ECS accepts our bodies' own endocannabinoids as well as the cannabinoids found in hemp. 

Our products comply with all applicable State and Federal regulations.

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning. There are more than 80 identified cannabinoids.

A system within the human body called the endocannabinoid system (ECS) has receptors that these compounds fit into, using cannabinoids to support cells and healthy immune system function, despite fluctuations in our external environment.*

Hemp produces more than 80 different phytocannabinoids naturally. Of the 80+ non-psychoactive phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC) & more.

CW Hemp whole-plant extracts tap a unique assortment of hemp's phytocannabinoids, plus terpenes, flavonoids, and other valuable hemp compounds to support the body.*

The Endocannabinoid System (ECS) is a collection of cell receptors within a mammal's body. Scientists discovered this system in the 1990s.

Phytoannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system that helps support homeostasis and health.* This receptor system exists in the immune system, the central nervous system, and within many organs. The ECS accepts our bodies' own endocannabinoids as well as the phytocannabinoids found in hemp.

The ECS is designed to support cells and healthy immune system function, despite fluctuations in our external environment.*

A human's endocannabinoid system affects many regions of the body, including functions of the immune system, the central nervous system (including the brain), organs, connective tissue, and glands.

The ECS supports various biological tasks, including energy & balance, immune function, memory, metabolism, sleep, and the function of the autonomic nervous system.*

A phytocannabinoid is a compound that fits into a phytocannabinoid receptor. Hemp produces over 80 different cannabinoids that work to support the endocannabinoid system.*

CW Hemp products are whole-plant extracts that include a range of beneficial compounds found in hemp, including phytocannabinoids and other phyto-compounds (such as terpenes and flavonoids) that work to support your health.*

To support our bodies endocannabinoids, CW's natural phyto-cannabinoids can be introduced to support the ECS's major receptors, CB1 and CB2. This helps to maintain proper balance, allowing for immune system support.*

The Entourage Effect is a phrase coined in 1998 by two Israeli scientists to describe their findings that taking the entire spectrum of natural chemicals found in cannabis is more beneficial than only taking a single molecule compound.

CW Hemp's products are whole-plant extracts that include a variety of phytochemicals. These beneficial compounds include a range of phytocannabinoids, terpenes, and flavonoids.

Cannabidiol, or CBD for short, is a non-psychoactive phytocannabinoids. Phytocannabinoids are chemical compounds found in hemp plants. There are over 80 different phytocannabinoids.

Research shows significant potential for phytocannabinoids to support health & wellness.* Hemp contains other beneficial phytocannabinoids.

Hemp Oil is the essential oil produced from the leaves, buds, and stem of the hemp plant. Hemp oil can be extracted by both mechanical and chemical means. In the extraction process, the oil retains a range of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp. Oil that comes from only the seeds of hemp— hemp seed oil — does not include all of the same plant compounds and is primarily composed of dietary fats.

Charlotte's Web is a whole plant hemp extract with a broad spectrum of phytocannabinoids, terpenes, and flavonoids. Phytocannabinoids are phyto-compounds produced by the hemp plant. Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis and health.* It exists in the immune system, many organs, and the central nervous system. The ECS accepts our bodies' internal endocannabinoids as well as the phytocannabinoids found in hemp. 

Hemp oil is legal and can be shipped to all 50 states.

Ship CW Hemp Oil to Canada

Health Canada has begun granting personal exemptions to qualifying Canadians. If approved, you can import Charlotte's Web™ to Canada!

Apply for an exemption from Health Canada

    1. Ask your doctor to write a letter to Health Canada acknowledging the intent to use Charlotte's Web. The letter must include the following:

  • That the physician is aware of the use of Charlotte's Web (they must refer to Charlotte's Web by it's full name, not CBD, CW, etc)
  • That the patient will remain under the physicians care
  • The name, address, and license number of the physician
  • The full name & mailing address of the applicant
  • The full name of the patient receiving the oil

Have your doctor fill out this form letter:

I follow PATIENT_NAME of PATIENT_ADDRESS in my clinic. I am aware they are planning on using Charlotte's Web and I will continue to follow them as they do so. 

DOCTOR_NAME
LICENSE_NUMBER
DOCTOR_ADDRESS

  1. Email the signed letter with your request for an exemption for Charlotte's Web to [email protected].
  2. If your request is approved, upload your document in the form on this page.

Already approved?

Use the form below to upload a copy of your exemption from Health Canada. We will include the exemption with your order to ensure there is no delay in receiving your order at the border.

  1. Add items to the cart and upload your documentation on the checkout page. Complete and submit the order. 
  2. CW™ Hemp will review your documents.
  3. If your documentation is approved, your order will automatically be processed and shipped. If your order is denied due to inproper documentation, you will be notified and your order will be refunded. 
  4. Enjoy!

Once we have received and reviewed your exemption, we will notify you that you can begin ordering CW.

At this time, your order is restricted to olive oil based products due to Health Canada's restrictions on product flavoring.

Note: Health Canada considers each application on a case by case basis. Not all cases will be approved for an exemption.

CW SIMPLY HEMP+ 35 mg - 30 count

CW Simply Hemp+ CBD Capsule 30 Count 35mg

CW SIMPLY HEMP 35 mg - 60 count

CW Simply Hemp+ CBD Capsule 60 Count 35mg

 

CW SIMPLY HEMP 15mg - 30 count

CW Simply Hemp CBD Capsule 30 Count 15mg

CW SIMPLY HEMP 15mg - 60 count

CW Simply Hemp CBD Capsule 60 Count 15mg

 

CW Paws 100mL Suggested Use:

 CW Paws CBD Hemp Oil 100mL

 

CW Paws 30mL Suggested Use:

CW Paws CBD Hemp Oil 30mL

Charlotte’s Web™ is a whole plant hemp extract. Charlotte’s Web™ was created using proprietary genetics developed by Colorado’s Stanley brothers.

Yes. CW™ Hemp proudly ships our Charlotte’s Web™ proprietary hemp extracts to all 50 States. 

 

We currently offer two oil options for our hemp infusions, organic extra virgin olive oil and MCT (Medium Chain Triglycerides) oil.  MCT oil is a fractionated coconut oil that stays liquid at room temperature.  Our MCT oil offerings are enhanced with a pleasant organic mint chocolate flavoring. We encourage you to research our two oil options and decide which one is right for you. Note: Our mint chocolate flavoring contains no actual chocolate or caffeine. 

Our Everyday, Everyday Plus, and Everyday Advanced each contain different concentrations of hemp extract designed to meet the unique needs of each customer. Each product is available in Mint Chocolate flavor or Olive Oil. All of our hemp oils are available in 30 mL or 100 mL bottles. For product specific information, please visit the shopping page for more detailed descriptions.


 

Natural Colorado Wellness™ is an integral part of the CW Hemp philosophy of supporting a healthy lifestyle through the use of our Colorado born hemp extracts.* At CW Hemp we believe it is important for our valued customers to know and trust the source of the hemp we use to create Charlotte’s Web™ products. Unlike companies who import their hemp pastes or crystals from other countries such as China, CW Hemp grows its hemp on family farms. Because we grow, produce, package and ship our own hemp, we are able to implement the highest quality standards from seed to final product in the industry. This ensures that there are zero contaminants in our products, giving you the World’s Most Trusted Hemp Extract™.

 

Phytochemicals, according to Arts (as cited in UC Davis, 2008) are a large group of plant-derived compounds conferred from diets high in fruits, vegetables, beans, cereals, and plant-based beverages such as tea and wine.

 

Your CW does not need to be refrigerated, but if you prefer to take it when it chilled you can store it in the fridge without that impacting the product. We recommend storying your CW Hemp anywhere that the bottle isn't exposed to constant light and or heat. For further inquiries please contact our Quality team at [email protected], or call Customer Service at 719-419-8169.

 

Some of our Charlotte’s Web™ hemp extract bottles come with an included dropper for easy use. Keeping the dropper clean and void of any bacteria is essential for your health and the preservation of the hemp extract. If you choose to use the dropper for oral application of our hemp extracts, take special care to keep it from coming in contact with the interior and exterior of your mouth. It is recommended that you clean the dropper after each use, especially if it comes in contact with your mouth, with an alcohol swab to ensure proper storage of the product.

 

Everyday Mint Chocolate 100mL

CW Hemp Everyday CBD HEMP OIL 100mL Mint Chocolate

Everyday Olive Oil 100ml

CW Hemp Everyday Plus CBD HEMP OIL 100mL Olive Oil

Everyday Olive Oil 30ml

CW Hemp Everyday Plus CBD HEMP OIL 30mL Olive Oil

Everyday Mint Chocolate 30mL

CW Hemp Everyday Plus CBD HEMP OIL 30mL Mint Chocolate

 

 

 

 

 

Due to the nature of hemp products, there is a chance that consumption could trigger a positive drug test. Please consult with your doctor and/or employer if this is a concern.

 

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be supporting your body with phytocannabinoids and phytochemicals.* If you are new to using Charlotte’s Web™ hemp extracts, you might like to try the Everyday. It is a great introduction to our products at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have a generally active lifestyle, or are just looking for phytocannabinoids and phytochemicals, the Everyday Plus is perfect for you.* If you live a very active lifestyle and are looking to maintain optimal mental and physical performance, the Everyday Advanced is the Charlotte’s Web™ product for you.* Formulated with the most advanced concentration of phytocannabinoids and phytochemicals, this is the product that made Charlotte’s Web™ the World’s Most Trusted Hemp Extract™.

 

Please refer to the shop page and select the product you're inquiring about for this information. There you will find images of the product labels for your reference. For further inquiries please contact our Quality team at [email protected], or call Customer Service at 719-419-8169.

 

We continually evaluate the long-term stability of our products, and preliminary data shows that if stored properly, there is no observed degradation of Charlotte’s Web™ hemp products up to 1 year.

Please visit the shop page and select the product you're interested in for detailed product descriptions, including ingredients and nutritional information. If you have further questions, please contact our quality team at [email protected] or call them at 719-419-8169.

 

Please visit the Retailer Signup page and follow the instructions. If you are approved, a CW™ Hemp representative will contact you.

 

No.  We do not sell seeds or clones of the proprietary hemp genetics we use to create Charlotte’s Web™ hemp extracts. If you come across a vendor that claims to have Charlotte’s Web™ seeds, clones, or flower please do not purchase them. There are businesses that are attempting to take advantage of CW™ Hemp’s™ trusted name by selling fraudulent Charlotte’s Web™ products, so always be sure to verify that the retailer you purchase from is genuine.

You can do this by visiting our partner locations page. We encourage you to contact us about any fraudulent product that you encounter by emailing us at [email protected] so we can ensure that you are purchasing The World’s Most Trusted Hemp Extract™.

Everyday Advanced Mint Chocolate 100ml

CW Hemp Everyday Advanced CBD HEMP Oil 100mL MCT 

Everyday Advanced Olive Oil 100ml

CW Hemp Everyday Advanced CBD HEMP Oil 100mL Olive Oil

Everyday Advanced Olive Oil 30ml

CW Hemp Everyday Advanced CBD HEMP Oil 30mL Olive Oil

Everyday Advanced Mint Chocolate 30ml

CW Hemp Everyday Advanced CBD HEMP Oil 30mL MCT

 

 

Everyday Plus Mint Chocolate 100ml

CW Hemp Everyday Plus CBD HEMP OIL 100mL Mint Chocolate

Everyday Plus Olive Oil 100ml

CW Hemp Everyday Plus CBD HEMP OIL 100mL Olive Oil

Everyday Plus Mint Chocolate 30ml 

CW Hemp Everyday Plus CBD HEMP OIL 30mL Mint Chocolate

Everyday Plus Olive Oil 30ml

CW Hemp Everyday Plus CBD HEMP OIL 30mL Olive Oil

 

There should be none as long as the suggested serving allotments are followed. If too much hemp extract oil is given to a dog, then temporary drowsiness may occur. Additionally, too much oil, not hemp extract, can cause dogs to have an upset stomach and potential diarrhea. Stick to the recommended serving sizes to ensure a happy pup!

Looking for batch results? Batch results are available upon request. Please email [email protected] to request a batch result from your recent order. 
To date, our experience as a company is with humans and dogs, however if you decide to try CW Hemp extract for your cat please contact your veterinarian.

We understand that you may need to return a Charlotte’s Web™ product. Should you feel the need to do so, please contact us within 30 days of receiving the shipment. We will send a package label to your email that you can print out, place on the same package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

If your product was purchased through a Charlotte's Web distributor or retailer, you will need to go back through your original purchase location for any return or exchange.