Frequently Asked Questions

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What is the Charlotte’s Web 30-day Satisfaction Guarantee/ Can I return a Charlotte's Web product?

At Charlotte's Web, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.   

It's that easy.

Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

If you purchased our product through a Charlotte's Web distributor or retailer, go to the original purchase location for any return or exchange.